Where are you located?
We are conveniently located in Smyrna right off of I-285 & South Cobb Drive (exit 15). Our address is: 3150 Highlands Pkwy, Suite 203, Smyrna, GA 30126. The storefront is facing Oakdale Rd.
What are your hours of operation?
Tuesday- Friday 10:00 a.m. - 7:00 p.m.
Your website says you are a curly hair boutique. What does that mean?
We specialize in every awesome hair-care product, and cutting/coloring/styling techniques under the sun for ALL textures: wavy, curly, coily, kinky, transitioning, natural and "not so natural" hair. And yes, we are awesome at the straight-hair thing too!
What forms of payment do you receive?
We take cash, check, debit cards, and almost all credit cards (we do not accept American Express).
What products do you use/carry in your salon?
Miss Jessie's, Deva Concepts, Jane Carter Solutions, Uncle Funky's Daughter, Design Essentials, Morocconoil, FHI Heat.
If I order products online or over the phone, how long does it take to receive the products?
Any order that is received by 12 noon EST, will be shipped out that same day. Orders received after 12 noon EST, will be shipped out the next business day. All orders are shipped via USPS Ground and will arrive to you in 3-7 business days. Overnight delivery is available and additional charges for that service will be added to cover shipping costs. All orders are shipped Monday-Friday only.
What is your return policy?
Please note that all sales are final. Curltopia will accept an in-store exchange on unopened, unused, and sealed merchandise within fourteen days of purchase date. There are no exceptions to this policy.
Do you offer styling services?
Yes. Not only are we a retail store for curly-girl hair care products, but we also offer full styling services.
Can my friends/family wait in your salon during my appointment?
Our waiting area is very small, we only have space to accommodate clients receiving services. Due to limited seating, we kindly ask that you come alone to your appointment.
Can I bring my child to my appointment appointment?
For everyone's safety, we kindly request that our guests make childcare arrangement for all children. Your child may visit our salon only if they have an appointment.
What services do you offer?
We do any cutting/coloring/styling techniques under the sun for curly hair. Whether you have curly hair, you're transitioning from the straight-hair thing, or you like keeping your curlies straight, we do what works: cut, Deva-cut, color, highlights, roller sets, blowouts, wash & wear, two strand twist, shingling, coils, flat-twists, roller-sets, rod-sets, straw sets, lock maintenance, relaxers, Keratin Smoother, and much more! And yes, we do the straight-hair thing too!
I want to make an appointment, but I don't know what my hair needs! What service do I book for?
All you need to tell us is you're booking a "first time appointment" and we figure it all out for you! During your appointment your hair will be deep conditioned (all services come with a complimentary deep conditioning treatment, or you may choose a steam hydrating service for an additional $25). After your hair has been deep conditioned, is free of product, is wet, and in its natural state, your stylists will be able to determine: curl pattern, shrinkage, breakage, straight pieces, thermal damage, etc. Your curly hair expert will then have a consultation with you explaining the services that are best for your specific hair type. They will also hand select awesome styling products that meet the needs of your hair. During your service (cut/color/style- whatever service you decide to do), your hair architect will teach you how to use the products chosen for you, will teach you how to do your hair at home, and will explain to you how to maintain your hair until your next wash. It doesn't matter if you like to flaunt your twists and coils, you're just now transitioning from straight to naturally curly, you'd like to transform your kinks to curls, or if you like to keep your curlies straight- we got you covered!
How do I book an appointment?
All of our appointments (first appointment and repeat appointments!) require a credit card number on file to hold your appointment. We will not charge your card unless you do not show up to your appointment or if you do not give us at least a 24-hour notice to cancel or reschedule. If you do not show up to your appointment or do not give us at least a 24 hour notice to cancel or reschedule, your card will be charged a minimum of $25 (see below about cancellation). This fee will go directly to your stylist to pay for the time they blocked out for your appointment. Of course, we will always call you to remind you of your appointment in advance, and you do have 24 hours to cancel or reschedule.
How are cancellation fees calculated?
A cancellation fee for all Deva services is $50 per Deva service. For example: if you have an appointment for a Deva cut and Deva Pintura and you do not give us a minimum of 24 hrs to cancel, minimum of 24 hrs to reschedule, or you simply do not show up for your appointment, your card will be charged $50 per service =$100 and this will go directly to the stylist. A cancellation fee for any and all other services is $25 per service. For example: if you have an appointment for a haircut & color and you do not give us a minimum 24 hrs to cancel, minimum 24 hrs to reschedule, or you simply do not show up for your appointment, your card will be charged $25 per service = $50. Of course, we will always call you to remind you of your appointment in advance, and you do have 24 hours to cancel or reschedule.
What if I can't make it to my appointment?
Any appointment that needs to be rescheduled, require a minimum of 24 hour notice as a courtesy to your stylist and to other clients who may want to take your appointment time. If you do not give a minimum of 24 hour notice to reschedule, you will be charged a cancellation fee. Amount of the fee is based off of the services you booked for your appointment.
Why do you charge fees for not showing up to your appointment?
The fees are to cover the appointment lost. Without proper notice, we are unable to offer your appointment time to someone else who wanted it. Our stylist constantly have a full schedule and have a waitinglist of clients wanting your appointment time. Unlike other salons, we do not double book our stylists. We book the amount of time needed for your requested services and everyone else wanting your appointment time is placed on a waitinglist.p>
What happens to the cancellation fee that was charged?
The cancellation fee charged goes straight to the stylist (they were not given enough time to fill the appointment time).
What if I don't feel comfortable using my credit card over the phone?
No problem! Simply stop by our salon and book your appointment in person. If you prefer to not leave your credit card information, you may pay a deposit (in cash, credit card, and check) which will be applied towards your scheduled service. This deposit will be forfeited if you do not show up for your appointment or if you do not give us a minimum of 24 hours to cancel/reschedule an appointment.
Do you offer consultations?
Yes. Consultations are complimentary with a scheduled hair service. With every hair service your hair will be deep conditioned (all services come with a complimentary deep conditioning treatment, or you may choose a steam hydrating service for an additional $25). After your hair has been deep conditioned, is free of product, is wet, and in its natural state, your stylists will be able to determine: curl pattern, shrinkage, breakage, straight pieces, thermal damage, etc. Your curly hair expert will then have a consultation with you choosing the best styling products that meet the needs of your hair and explain the services that are best for your specific hair type. During your service (cut/color/style your hair- whatever service you decide to do), your curl expert will teach you how to use the products chosen for your curls, will teach you how to do your hair at home, and will explain to you how to maintain hair until your next wash.
Can I buy products without a consultation?
Absolutely. An appointment is not necessary to visit our store. Guests are welcomed to visit our store any time during normal business hours.
Do I need to do anything to prepare for my hair appointment?
Yes! Please remove any twists, coils, braids and weaves prior to your appointment.
Do I need to do anything to my hair to prepare for a Deva cut?
Yes! Definitely don't shampoo your hair the day of your appointment, and if you can avoid shampooing for a few days prior to your appointment, even better! Do what you normally do for 2nd day hair….. style your hair as usual and do not pull your hair back. Your Deva specialist needs to see your curls in their natural state.
I have an appointment for 3D-Lash extensions. Can I wear eye make-up to my appointment?
No! You shouldn't wear any eye make-up and avoid using eye make-up remover on the day of your appointment. Most make-up removers are oil based and anything oily on your eyes can interfere with the adhesion of your individual 3D-Lashes...
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