curltopia Home curltopia Shop curltopia Services curltopia About Us curltopia FAQ's curltopia Contact Us curltopia Events curltopia Event Unclefunky
 
 

FAQ's


Where are you located?
We are conveniently located in Smynnings right off of I-285 & South Cobb Drive (exit 15). Our address is: 3150 Highlands Pkwy, Suite 203, Smyrna, GA 30126. The storefront is facing Oakdale Rd.

What are your hours of operation?
Tuesday- Friday 8:00 a.m. - 10:00 a.m. by appointment only
Tuesday- Friday 10:00 am to 7:00 pm
Saturday 8:00 a.m.-9:00 a.m. by appointment only.
Saturday 9:00 am - 6:00 pm
We are closed on Sundays and Mondays.

Your website says you are a curly hair boutique. What does that mean?
We specialize in every awesome hair-care product, and cutting/coloring/styling techniques under the sun for curly hair. Whether you have curly hair, you’re transitioning from straight hair, or you like keeping your curlies straight, we have what works. And yes, we do the straight-hair thing too.

If I order online, how long does it take to receive the products?
Any order that is received by 12 noon EST, will be shipped out that same day. Orders received after 12 noon EST, will be shipped out the next business day. All orders are shipped via USPS Ground and will arrive to you in 3-7 business days. Overnight delivery is available and additional charges for that service will be added to cover shipping costs. All orders are shipped Monday-Friday only.

What is your return policy?
Please note that all sales are final. Curltopia will accept an in-store exchange on unopened and unused merchandise within fourteen days of purchase date.

Do you offer styling services?
Yes. Not only are we a retail store for curly-girl hair care products, but we also offer full styling services.

What services do you offer?
We do any cutting/coloring/styling techniques under the sun for curly hair. Whether you have curly hair, you’re transitioning from the straight-hair thing, or you like keeping your curlies straight, we do what works: cut, color, highlights, roller sets, blowouts, wash & wear, two strand twist, shingling, coils, straw sets, lock maintenance, relaxer, texturizer, and much more! And yes, we do the straight-hair thing too!

What is a keratin smoother?
With your hush-hush weekly blowouts, you've let friends think your mane is naturally silky smooth. This three hour straightening process entails multiple shampoos, saturation with a coconut-scented keratin protein tonic, a blowdry, and a thorough flat-ironing. Unlike other relaxers, keratin is natural and actually nourishes your tresses. You can even apply atop color. With each treatment, the build up of Keratin makes the hair softer, silkier, straighter, and shinier. This service also reduces daily styling time by making it easier to blow dry your hair. Further, the therapy encases the hair follicle with a keratin bond to promote healing and help keep toxins in the environment, such as smoke, pollution, and UV rays, from damaging the hair. Keratin Complex Hair Therapy is gentle enough to use on all hair types. Once complete, there's nary a frizzy strand. Call now to make your appointment with Taylor, our certified stylist in The Keratin Complex Smoother.

What is shingling?
Shingling is a styling method developed to manually turn kinks to curls. We can achieve maximum curl definition and elongation by capturing your hair in the wet stage, applying the styling product, using a comb to spread the product form root to end and stretching the hair. It is called shingling because it looks like flat shingles in a brick-layered pattern. This styling method is excellent for naturally kinky textures.

What is finger-styling?
Finger-styling is a curly styling technique. We apply styling product with our fingers while hair is wet and detangled from root to end. Typically, we will dry your hair under an overhead. Finger-styling works on most hair types that have texture (curl, kink or wave) but will not work on 'z' pattern textures, straight or relaxed hair.
 

How do I book an appointment?
All of our appointments require a credit card number to hold your appointment. We will not charge your card unless you do not show up to your appointment or if you do not give us at least a 24-hour notice to cancel or reschedule. If you do not show up to your appointment or do not give us at least a 24 hour notice to cancel or reschedule, your card will be charged for $25 and it will be applied towards a "no-show" fee. We will call you to remind you of your appointment, and you do have 24 hours to cancel or reschedule.

What happens to the $25 that was charged?
The $25 goes straight to the stylist (they were not given enough time to fill the appointment time).

What if I can’t make it to my appointment?
Any appointment that needs to be rescheduled, require a minimum of 24 hour notice as a courtesy to your stylist and to other clients who may want to take your appointment time. If you do not give a minimum of 24 hour notice to reschedule, your deposit will be forfeited. We will call you the day before your appointment to remind you of your appointment time. Please remember, deposits are non-refundable.

What if I don’t feel comfortable using my credit card over the phone?
No problem! Simply stop by our store and book your appointment using any form of payment you wish.

Do you offer consultations?
Yes. Consultations are complimentary with your scheduled appointment. With every appointment, your stylist will teach you how to use our products. You will learn how the products and scalp treatments work, and how to manage your hair at home.

Can I buy products without a consultation?
Absolutely. An appointment is not necessary to visit our store. Guests are welcomed to visit our store any time during normal business hours.

curltopia